Frequently Asked Questions

Frequently Asked Questions

We have gathered the questions our customers are most curious about for you.

When will my order be shipped?

Orders placed by 3:00 PM on weekdays are delivered to cargo on the same day, depending on stock availability. Orders placed on public holidays and weekends are prepared on the first business day.

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How long is the shipping time?

Shipping delivery time varies according to your city, but it is generally delivered within 1-3 business days.

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How much is the shipping fee?

Shipping is free for purchases over 5000TL. You can view current campaigns and shipping conditions on the cart screen.

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How can I track my order?

When your order is shipped, a tracking number will be sent to you via SMS and e-mail. You can also track the status of your order from the "My Orders" section in your account.

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How can I choose the product size?

You can choose the most suitable size for you by examining the size chart on each product page. Our customer service will be happy to assist you if you are undecided.

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Will the product be available for sale again?

Out-of-stock products may be offered for sale again depending on stock availability. You can receive notifications by using the "Notify Me When In Stock" feature on the product page.

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How many days is the return period?

For your return process to be completed, the products must be unused, their labels not removed, not altered, and their resaleability must not be lost. If there are other products given as GIFTS within the scope of the right of withdrawal, they must also be returned completely and undamaged. You can return the product you received within 14 days, unused and with its labels on.

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What payment methods can I use?

You can shop securely with credit card, debit card, and contracted payment methods.

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Do you have a cash on delivery option?

Cash on delivery service may vary periodically. You can see the current payment options on the payment screen.

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Are your product colors the same as in the photos?

Product images are taken in a professional studio environment. However, color tone differences may occur due to screen brightness and device settings.

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Can I shop without creating a membership?

Yes. You can also place an order as a guest user. However, creating a membership provides advantages in terms of order tracking and benefiting from campaigns.

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Can I cancel my order?

Orders that have not been shipped can be canceled by contacting customer service. A return process is applied for orders delivered to cargo.

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How can I reach customer service?

You can fill out the form on our contact page, reach us via our e-mail address, or call our customer service during working hours.

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If your question is not listed here, please contact us. Customer satisfaction is always our priority.